Experiencing suspension of an Amazon seller or buyer account is frustrating and inconvenient for an ecommerce business or for individuals shopping on amazon. Policies and violation of rules and regulation: Amazon has stringent polices implemented and can freeze accounts for; But suspended account means that you do not have access to a particular platform or application for a while, however, you have the right to appeal for the suspension and probably get your account back. Below is a guide on how to appeal once your account has been closed on Amazon:
In order to post on Amazon and interact with other users, one must be registered on the site, but this also means that account suspension is possible as well, and that is why this article will explain why your account may have been suspended.
The first consideration that you need to take is always to know why your account was suspended in the first place by Amazon. From the above account, Amazon should have forwarded you an email indicating the violation of the policy that you committed to warrant suspension. Some common reasons for suspensions include:Some common reasons for suspensions include:
– Products that are prohibited from being listed, are unsafe or are illegal
– Trademark issues in the context of product offerings
– The performance metrics have been on the low side, while the orders received have high defective rates
– In the first type of misconduct, firms use buyer reviews and ratings inappropriately.
– Deliberate efforts to shift the positions of products
– Minor problems with the bills and the selection of payment systems
The suspension email should include the particular policy that was violated so that you are able to study it on how to conform in every aspect next time.
Researching Information in Preparation for the Appeal
It is advisable to respond immediately you receive a suspension notice and at the same time gather any evidence that would be useful to the appeal or reach out to any amazon appeal service. The crucial thing is to prove to Amazon that you thoroughly comprehend the violation and have already implemented measures that should prevent the recurrence of the problem. Useful information to include:
– Any communication between business and buyers concerning matters such as goods’ issues, deliveries, returns, etc.
It is useful to demonstrate that you have made a good faith effort to settle the buyer problems.
– Certification to support its verity that the products involved are original or license rights that would show that you have permission to sell products bearing the brand on Amazon marketplace.
– The past records of the performance figures where you were consistently demonstrating compliance to the policy and providing pleasant seller/buyer experience.
– Official measures, procedures and safeguards you have put in place to ensure that you operate only within the lawful bounds set down for Amazon’s selling or buying.
Drafting Your Appeal Letter
The last but most important step is your appeal letter writing process through which Amazon will respond to and review through its account review team. Follow these best practices in developing your letter:Follow these best practices in developing your letter:
– Hearken to succinct but comprehensive, key steps that have led to the violation and the reason why the suspension should be set aside or minimized. Do not make statements which are ambiguous and make sure to clarify all the details of the incident and the steps taken.
– Fully accept responsibility for violating the guidelines and practices and do not seek to pin the blame on someone else. The review team needs to see that you have taken your ownership.
– Show readiness to run compliant Amazon account from now on and explain measures instituted to ensure future incidences are prevented. Provide relevant supporting documents.
– To write emails to the authorities, the following suggestions should be considered: Non-confrontational or legally threatening language should not be used. From the point of view of the effectiveness of cooperation, Amazon is more inclined to address sellers/buyers whose goal is to find the solution of the problem together.
Besides the detailed letter, attach any documents, records or exhibits that will support your claims and which can evidence the corrective measures that were taken. Having well-ordered and easily navigable support materials will assist in Amazon reviewing the validity of the mentioned assertions.
Submitting Your Appeal
Before submitting an appeal letter and all documents that you would want to include, ensure that you have gone through them carefully to ensure that all information is correct and none is missing. Amazon has guidelines on how to appeal on their appeal portal, learn the correct procedure depending of a buyer or a seller. An important thing that one needs to remember is that they should provide the details within the time stated on the suspension notification as any delays may worsen the chances of reinstatement.
Most appeals determination are made within 4-6 weeks, but it may take longer where the case is involved. During the waiting period, one should not open any other account which is strictly prohibited and makes the situation worse.
Managing the course of action with reference to the outcome of the appeal
If you have a well documented and professional appeal stating your case then Amazon should grant you back account access, possibly with some restrictions or during probation while the company checks your compliance. Make sure you write a proper letter of appreciation to the review team and find out if there are any terms that come with the opportunity for reinstatement.
However, there exist incidental chances your appeal will be rejected sustaining the suspension particularly for severe or numerous offenses. Here, it is necessary to proceed to the continuation of communication with Amazon to find out what additional steps are needed in order to proceed to the reversal of the decision if necessary. You might also have to consider relocating your ecommerce or buying operations to other stores.
Finally it is recommended to search for amazon appeal service for better guidance.
Amazon offers sufficient tools for users to have a compliant account, but the company knows it is possible to make errors. By using them to appeal service professionally and without any influence, it offers the best opportunity to get the account access back after the suspension. This I believe provides Amazon with the visibility they need and makes it easier to draft an organized and comprehensive request enhanced by evidence.
